Privacy Policy for Safri Application
Effective Date: 10-03-2025
Last Updated: 29-03-2025
Welcome to Safri ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our mobile applications:
Safri User App (for customers ordering food or products)
Safri Partner App (for restaurants and stores listing their services)
Safri Delivery App (for couriers delivering orders)
By using any of these applications, you agree to the practices outlined in this Privacy Policy.
We collect different types of personal data depending on the app you use.
We may collect:
Personal Identification Information: Name, email, phone number, delivery address..
Location Data: Precise or approximate location to provide delivery services.
We may collect:
Business Identification Information: Full name, email, phone number, and business address.
Business Information: Restaurant/store name, menu or product listings, pricing, and operating hours.
Usage Data: Interactions with the platform and service preferences.
We may collect:
Personal Identification Information: Name, email, phone number.
Location Data: Real-time location tracking when the delivery personnel is online and accepting orders; tracking stops when offline.
Usage Data: Delivery activity, order fulfillment status, and preferences.
We use the collected information to:
Provide and Manage Services: Process orders, facilitate deliveries, and manage accounts.
Enhance User Experience: Improve platform performance and usability.
Communicate: Send order updates, promotions, and support responses.
Ensure Safety and Compliance: Prevent fraud, comply with legal obligations, and enhance security.
We may share your information with:
Service Providers: Third parties who assist in payment processing, logistics, and analytics.
Business Partners: Restaurants, stores, and delivery personnel to fulfill orders.
Legal Authorities: When required by law or to protect the safety and rights of users.
The Safri User App accesses location data for accurate deliveries.
The Safri Delivery App collects location data only when the delivery personnel is online and actively accepting orders. When offline, location tracking ceases.
Background location access is required in the Safri Delivery App to enable real-time tracking of delivery personnel. This ensures that:
Customers can track their orders on a live map.
Restaurants can monitor deliveries to optimize order management.
Accurate estimated arrival times are provided, even when the app is minimized.
Automated updates on delivery progress are sent to customers and merchants.
We implement strong security measures to protect your data, but no transmission method is 100% secure. We continuously improve our security protocols to safeguard your information.
Depending on your jurisdiction, you may have rights including:
Access: Request copies of your data.
Correction: Update inaccurate or incomplete data.
Erasure: Request deletion of data under specific conditions.
Restriction: Limit how we process your data.
Data Portability: Request a copy of your data in a portable format.
Objection: Object to the processing of your data.
To exercise these rights, contact us at info@safriapp.com.
You may delete your account through the app. Once deleted, we remove your data from active databases, though some data may be retained for legal or compliance reasons.
We may update this policy periodically. We will notify you of significant changes by updating the date at the top of this policy or through in-app notifications.
For any questions or concerns regarding this Privacy Policy, contact us at:
📧 Email: info@safriapp.com
By using any of the Safri applications, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
